Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with Livorali. This Shipping Policy explains how orders placed through livorali.com are processed, shipped, tracked, and delivered.

Livorali is operated by Xi'an Yuanqi Zhiyun Technology Co., Ltd.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding applicable public holidays.

During periods of unusually high order volume, order processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Shipping Destinations

Livorali primarily ships to customers in the United States.

Shipping availability is determined by the delivery address entered during checkout.

If we are unable to ship to your address, you will be notified before your order is completed or processed.

Standard Shipping

For orders with a merchandise subtotal of less than $39.00, Standard Shipping costs $2.99.

For orders with a merchandise subtotal of $39.00 or more, Standard Shipping is free.

Estimated Standard Shipping delivery time:

5–12 business days after dispatch

The estimated delivery time begins after the order has been processed and shipped.

Express Shipping

Express Shipping is available for $5.99 where offered.

Availability and the estimated delivery timeframe for Express Shipping will be displayed during checkout when the service is available for your destination.

Express Shipping availability may vary depending on the destination, product, carrier, and other logistical conditions.

Shipping Cost Summary

All prices and shipping fees are displayed in U.S. Dollars (USD) unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after the package has been dispatched.

If your tracking information has not updated for an extended period, please contact us at:

service@livorali.com

Delivery Estimates

Delivery times shown on our website or at checkout are estimates and are not guaranteed delivery dates.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

• carrier delays;
• severe weather;
• public holidays;
• transportation disruptions;
• high-volume shipping periods;
• address-related issues; or
• other logistical events.

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

• recipient name;
• street address;
• apartment or unit number;
• city;
• state;
• ZIP code; and
• contact information

before submitting your order.

If you notice an address error after placing your order, please contact us as soon as possible at service@livorali.com.

We cannot guarantee that an address can be changed after an order has already been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where appropriate.

Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

1. check around the delivery location;
2. ask household members or neighbors where appropriate; and
3. contact the carrier for additional delivery information.

If you still cannot locate the package, contact us at service@livorali.com, and we will assist you in reviewing the shipment.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

service@livorali.com

Please include:

• your order number;
• a description of the issue; and
• clear photographs or other supporting information where appropriate.

We will review the issue and provide an appropriate resolution based on the circumstances.

Returns

Eligible unused items may be returned within 180 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

Please contact us before sending any item back.

Do not send returned products directly to our registered business address unless our customer service team specifically instructs you to do so.

Approved return instructions and the appropriate return-processing address will be provided by our customer service team.

Return Shipping

For approved eligible returns, return-shipping responsibility will be handled in accordance with our Return & Refund Policy.

For damaged, defective, or incorrect items confirmed by our customer service team, Livorali will provide an appropriate return or resolution process.

Customs, Duties, and Taxes

Where applicable, customs duties, import taxes, or similar governmental charges may depend on the destination and applicable local regulations.

Any such charges, where legally applicable, are determined by the relevant authorities and are outside Livorali's direct control.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at service@livorali.com.

We will make reasonable efforts to accommodate requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.

Customer Support

For questions about shipping, tracking, delivery, damaged packages, or your order, please contact:

Email: service@livorali.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Business Information

Brand: Livorali
Website: livorali.com
Legal Entity: Xi'an Yuanqi Zhiyun Technology Co., Ltd.
Registered Address: Room 10207-E01, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China
Customer Support Email: service@livorali.com