Contact Us

Last updated: October 8, 2026

We are here to help with product questions, orders, shipping, returns, refunds, and privacy requests.

Customer Support

Email:
service@livorali.com

For order-related questions, please include your order number and the email address used at checkout.

Returns

Please contact us before sending any return. Approved returns are handled through our return facility in China, and the exact return address will be provided after your request is reviewed and approved.

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Business Information

Livorali is owned and operated by Xi'an Yuanqi Zhiyun Technology Co., Ltd..

Legal Entity:
Xi'an Yuanqi Zhiyun Technology Co., Ltd.

Registered Address:
Room 10207-E01, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China