FAQ

Last updated: October 8, 2026

Orders

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Shipping

Where do you ship?

Our current primary shipping market is the United States.

How long does standard U.S. delivery take?

After dispatch, standard U.S. delivery usually takes approximately 5–12 business days.

How much is shipping?

Standard Shipping is $2.99 for eligible orders under $39. Eligible orders of $39 or more receive Free Standard Shipping. Express Shipping is $5.99 where available.

Returns & Refunds

What is the return period?

Eligible items may be returned within 180 days of delivery.

How do I start a return?

Email service@livorali.com with your order number and reason for the return. Wait for authorization and return instructions before sending anything back.

Where do I send a return?

Approved returns are processed through our return facility in China. The exact return address is provided after the request is reviewed and approved.

Privacy

How can I manage privacy choices?

Please review our Privacy Policy and Your Privacy Choices.

Contact

Email us at service@livorali.com.

Livorali is operated by Xi'an Yuanqi Zhiyun Technology Co., Ltd., Room 10207-E01, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China.